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Introduction

“MyObservatory” is a personalized weather service developed in-house by the Hong Kong Observatory (HKO) in early 2010. Making use of positioning software to estimate the user’s location, “MyObservatory” automatically displays the latest weather information from the weather station(s) closest to the user, including temperature, relative humidity, rainfall, wind direction, wind speed and webcam photo. Moreover, it also provides weather forecast and weather warning related information.

There are a number of versions of “MyObservatory”:

  • iPhone/iPad Version

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  • Android Version

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  • Windows Phone Version

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Visit Figures

The personalized weather service “MyObservatory” has been well received with high popularity.

Statistic

Awards Received

“MyObservatory” won a Gold and a Silver award in two different categories respectively in the renowned Hong Kong Information and Communication Technology (ICT) Award 2011.
- Best Public Service Application (Small Scale project)
- Best Ubiquitous Networking (Mobile Infotainment)

The judging panel commented that “MyObservatory” really moves the government services from desktop computer to mobile devices for citizens who are on the move and sets up a good role model for other government or commercial services to follow.

Prize

Privacy Policy Statement  

The protection of privacy in relation to personal data is the concern of every member of staff in the Hong Kong Observatory (HKO). We respect personal data and are committed to fully implementing and complying with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance.

iOS version

  1. The HKO will record visits to the“MyObservatory”("the app") without collecting any personal identifiable information from users. Such general statistics are collected to compile statistical reports and diagnose problems with, or concerning, computer systems to help improve the app.
  2. To provide location-based weather service, the app would get user’s location and present data that is most relevant to the user by retrieving information from servers of the Hong Kong Observatory (HKO). User’s locations would not be transmitted out from the app (except for users who turn on Location-based Rain Forecast service. Please see paragraph 6 below for details.).
  3. To allow user to gain access to HKO’s Dial-A-Weather (DAW) service, the app would call the DAW hotline when user presses DAW link in the app. The app would not access any information in the address book of user’s smartphone.
  4. To provide weather warnings and special weather tips, the app will save on HKO’s data servers user’s preferences on receiving such information through Push Notification. No personal identifiable information from users would, however, be saved.
  5. To provide Location-based Rain Forecast service, the app will save on HKO’s data servers user’s location (only when the Location-based Rain Forecast is turned on) and settings on receiving rain forecast through Push Notification. No personal identifiable information from users would, however, be saved.
  6. The app may use camera lens of the smartphone in the “My Weather Report” feature, and save the photos taken by users on user’s smartphone. The app would not access any information in photo album of the smartphone.
  7. The app supports sharing of information via third party service providers (“Share” function). If you use the “Share” function of the app, please refer to the privacy policy of corresponding service providers.

Android version

  1. The HKO will record visits to the “MyObservatory” (“the app”) without collecting any personal identifiable information from users. Such general statistics are collected to compile statistical reports and diagnose problems with, or concerning, computer systems to help improve the app.
  2. To provide location-based weather service, the app would get user’s location and present data that is most relevant to the user by retrieving information from servers of the HKO. User’s locations would not be transmitted out from the app. This feature requires user’s authorization on “approximate location (network-based)” and “precise location (GPS and network-based)”.
  3. To allow user to gain access to HKO’s Dial-A-Weather (DAW) service, the app would call the DAW hotline when user presses DAW link in the app. The app would not access to any information in the address book of user’s smartphone. This feature requires user’s authorization on “directly call phone numbers”.
  4. To reduce waiting time for downloading data after loading the app with a view to improving user experience, the app would store downloaded data on user’s smartphone. This feature requires user’s authorization on “modify or delete the contents of your USB storage”.
  5. As Google map is employed for displaying data in “Storm Track”, “Lightning Location” and “Radiation Level”, the app requires user’s authorization on “read Google service configuration”.
  6. The app may use camera lens of the smartphone in the “My Weather Report” feature, and save the photos taken by users on user’s smartphone. The app would not access any information in photo album of the smartphone.
  7. The app supports sharing of information via third party service providers (“Share” function). If you use the “Share” function, please refer to the privacy policy of corresponding service providers.

Windows Phone version

  1. The HKO will record visits to the “MyObservatory” ("the app") without collecting any personal identifiable information from users. Such general statistics are collected to compile statistical reports and diagnose problems with, or concerning, computer systems to help improve the app.
  2. To provide location-based weather service, the app would get user’s location and present data that is most relevant to the user by retrieving information from servers of the Hong Kong Observatory (HKO). User’s locations would not be transmitted out from the app.
  3. To allow user to gain access to HKO’s Dial-A-Weather (DAW) service, the app would call the DAW hotline when user presses DAW link in the app. The app would not access any information in the address book of user’s smartphone.
  4. To provide weather warnings, the app will save on HKO's data servers phone identity and user's preferences on receiving such information through Push Notification. No personal identifiable information from users would, however, be saved.
  5. The app supports sharing of information via third party service providers (“Share” function). If you use the “Share” function of the app, please refer to the privacy policy of corresponding service providers.
  6. The app may user camera lens of the smartphone in the "My Weather Report" feature, and save the photos taken by users on user's smartphone. The app would no access any information in photo album of the smartphone.

Frequently Asked Questions (iOS Version)

Question 1: MyObservatory appears operating unresponsively upon first startup.
Answer 1: Since MyObservatory has to download necessary configuration files in the first startup, please ensure your network connection is in good condition. When the configuration files are downloaded, MyObservatory would resume its responsiveness.

Question 2: After installation, MyObservatory would crash upon opening.
Answer 2: Please stop MyObservatory from running in the background first and make sure the network connection is in good condition, then reopen MyObservatory. If the problem persists, reinstall MyObservatory and open MyObservatory under good network condition.

Question 3: Cannot enable weather warning notification in MyObservatory.
Answer 3: Please ensure you have included MyObservatory in the Notification Center under Settings -> Notifications. Then stop MyObservatory from running in the background and reopen MyObservatory again for enabling notification in the app’s setting.

iPhone screen iPhone screen


Question 4: Cannot set automatic positioning in MyObservatory.
Answer 4: Please ensure you have allowed the location access for MyObservatory under Setting -> Privacy -> Location Services. After that, you may reopen MyObservatory for setting automatic positioning in the app’s setting.

iPhone screen iPhone screen
iPhone screen


Question 5: Why the language used in the notification is different from the language used in MyObservatory?
Answer 5: Starting from this version 5.0, apart from setting your preferred language used in MyObservatory, you may also set preferred language used in the notification under System Settings -> Warning/Tips Notifications -> Notification Language

iPhone screen iPhone screen

Frequently Asked Questions (Android Version)

Question 1: How to add/remove “Weather Photo”, “Storm Track” or “HKO@YouTube” icons in the main screen?
Answer 1: You can select in the “Options” under Settings to add/remove the icons.

Android screen

Frequently Asked Questions (Windows Phone Version)

Question 1: Why I cannot turn on the "Notification" in the Settings to receive weather warning notification?
Answer 1: You must first turn on the notifications services in the telephone Settings, For details, please refer to "How to Enable?" section under Settings.

Question 2: How to customize the weather warnings notification that I received?
Answer 2: Select "Select Warnings" under Settings and you can then customize the weather warnings notification received.

Windows Phone screen Windows Phone screen


Question 3: How to add/remove "Weather Video" icon in the main screen?
Answer 3: You can add/remove the icon in the "Weather Video" menu under Settings.

Windows Phone screen

Contact Us 

If you have any suggestions about “MyObservatory” weather services, please feel free to contact us.

Android Users: hkoappandroid@hko.gov.hk

iOS Users: hkoappios@hko.gov.hk

Windows Phone Users: hkoappwindows@hko.gov.hk